Maintenance of Lenovo DE2000 storage backup equipment

Summary

This tender concerns maintenance and technical support services for Lenovo DE2000 storage backup equipment. The contract covers two Lenovo devices: Lenovo ThinkSystem DE120S Expansion Enclosure and Lenovo ThinkSystem DE2000H Hybrid Flash Array. The bidder must provide 24x7 support with a 4-hour response time, on-site hardware replacement, and access to manufacturer support and software updates; remote access for monitoring and updates; a dedicated contract manager; service to be delivered at the University of Minho campus in Braga, Portugal. The contract duration is 1 year with no renewals, and the base price is 18 829,50 EUR excluding VAT. Proposals are submitted via the ACIN platform and variant submissions are not authorized.