Delivery and implementation of an integrated process support system (helpdesk, request and permissions management) for the Katowice Voivodeship Fund for Environmental Protection and Water Management

Summary

The tender covers the supply and implementation of a new IT service management system or functionally equivalent solution for the Katowice Voivodeship Fund for Environmental Protection and Water Management. The solution must support helpdesk operations, request and incident management, problem management, a knowledge base, asset management, reporting and service-level monitoring, and must integrate with the existing Active Directory system. The supplier must provide a warranty and technical support for 24 months; the licences and implementation must be completed within 45 calendar days, and workshops within 10 calendar days after acceptance of the licence delivery and implementation. Price is the only award criterion. The tender must be submitted electronically through the contracting authority’s platform by 21 September 2026 at 09:00.