Purchase of manufacturer support for owned Cisco ACI network devices

Summary

The procurement concerns a service for manufacturer support, post-warranty servicing and technical assistance for the contracting authority’s Cisco ACI active network equipment, or an equivalent solution. Manufacturer support is required for 12 months, with activation within 14 days of contract signature; the overall contract period is up to 13 months. The service must provide software updates, security fixes, manufacturer technical support, fault analysis and repair, technical advice and integration with the existing environment. Fault reports must be accepted 24/7, with corrective action started at the contracting authority’s premises within 4 hours and faults repaired within 24 hours. The contract includes 12 hours of technical assistance, while additional free assistance hours may earn evaluation points. Tenders must be submitted electronically in Polish by 28 August 2026 at 11:00. Award criteria are gross price (60%), additional free technical assistance (20%) and the qualifications of an additional certified engineer (20%).