Initial telephone reception service for the National Telephone Reception Service for Children in Danger (SNATED)

Summary

The tender concerns an initial telephone reception service for the National Telephone Reception Service for Children in Danger, SNATED. The contractor must provide trained staff to receive calls made to 119, carry out an initial assessment of the calls, and direct callers to a 119 counsellor or another appropriate service. This is a framework agreement with an intended duration of 12 months from 1 January 2027 and up to three extensions. The estimated value is EUR 1,600,000 and the maximum framework agreement amount is EUR 2,000,000. Tenders must be submitted electronically by 2 October 2026 at 12:00; variants are not permitted and tenders must remain valid for 150 days. The award criteria are described in Article 12-2 of the procurement consultation rules.