Customer relationship management and customer service system for Helsingin Asumisoikeus Oy

Summary

Helsingin Asumisoikeus Oy is procuring a new customer relationship management and customer service system. It will support the customer lifecycle from sales and letting through resident services, including service requests, enquiries and tasks handled by partner organisations. The system is intended for the organisation’s staff, residents, applicants, right-of-occupancy holders and external service partners, and will support multichannel service, process automation, integrations and customer data management.