Appointment Scheduling and Video Conferencing System as a Ready-Made Software Solution for the City of Mikkeli

Summary

The tender concerns the procurement of a ready-made SaaS appointment scheduling and video conferencing system for the City of Mikkeli’s customer services. The system must enable appointment management and customer meetings by video conference through a single solution and comply with data protection and other legal requirements. It will initially be used by the City of Mikkeli’s employment services, with the possibility of later extending its use to other units. The contracting authority is seeking one supplier with overall responsibility; the service must include the necessary user interfaces, software, supporting software, licences, maintenance and support services. The contract is expected to start in November 2026 and will be open-ended. The tender submission deadline is 19 October 2026 at 09:00.