Maintenance and support for Alfresco document management software

Summary

The Government of the Canary Islands is procuring maintenance and support for its Alfresco document management software, including incident handling, technical and functional assistance, configuration support, preventive and corrective maintenance, upgrades, patches and licence updates. The contract also covers a systems audit and certification, technical training, installation of new versions, and updated documentation. Alfresco Content Services licences are required for the pre-production and production environments, including clusters of two servers and the specified core and user capacities; the contract has no lots and runs for two years, with a possible 12-month extension.