Functional operation services for the Loyalty tool

Summary

Renfe Viajeros is procuring functional operation and operational support for its Salesforce Loyalty platform. The work covers configuring and running loyalty campaigns, monitoring their results, reporting, and documenting campaign activities and changes. One full-time specialist will provide the service, estimated at up to 1,760 hours per year; the contract runs for 12 months, with an option to extend it by a further 12 months.