Passenger assistance at passport control at Valencia Airport

Summary

The tender covers passenger assistance at passport control at Valencia Airport and support for Spain’s state security forces. The service provider will help passengers use automated border-control systems, guide and organise passenger flows at passport-control points, and report security incidents connected with the checks or the service. The service is provided on site from Monday to Sunday according to the airport’s operational needs; shifts may be divided into periods of at least 2 hours. The contract runs for 2 months and may be extended in monthly periods for up to 2 additional months. The base budget is EUR 33,910.47 excluding VAT, the hourly rate is EUR 14.68, and the estimated total contract value including extensions is EUR 62,762.59. Payment is based on hours actually worked, and the contracting authority guarantees no minimum expenditure. Staff must demonstrate English proficiency of at least B1 with an official certificate. The bidder must submit details of the staff and resources assigned to the service, together with evidence that staff meet the required profiles, and appoint a service coordinator. Precise exclusion grounds and any other participation requirements must be checked in the tender documents.