Home help service in Collado Villalba

Summary

Collado Villalba is procuring a home-help service for individuals and families needing support because of dependency, reduced independence or social vulnerability. The work includes personal care, help with mobility and everyday activities, and, as needed, household cleaning, laundry and ironing, shopping and meal preparation. The service is intended to support users’ independence and enable them to remain in their homes. The general service hours are 7:00–21:00 Monday to Friday and 7:00–15:00 on Saturdays; personal care is provided on Sundays and public holidays when technically prescribed. Personal care is generally limited to 1–6 hours per day, while combined personal and domestic assistance is limited to 1–12 hours per day. The contract is planned for one year, with two possible one-year extensions, for a maximum total term of three years. The technical document gives maximum rates of €27.01 per working-hour and €33.76 per Sunday or public-holiday hour, excluding VAT; bids must not exceed them. The estimated total value for the three-year period is €746,236.60 excluding VAT. The indicative award model in the technical specification allocates 50 points to technical quality, 17 to measurable improvements and 33 to price; the administrative tender document sets the binding award rules. The bidder must plan for a suitably qualified workforce and coordinator and take over the 10 incumbent home-care assistants while preserving their existing employment conditions. The technical proposal must explain service organisation, staff training, cover arrangements, emergency response, incident recording, accessibility, environmental measures and quality controls. Following a standard referral, service must begin within 5 working days; in an extreme emergency it must start within 24 hours.