Reception and porter services at Alcázar Military Residence, 2027–2028

Summary

The contract covers hotel reception and porter services at the Alcázar Military Residence in Madrid from 13 January 2027 to 12 January 2028, with possible extensions in three-month periods for up to one additional year. Duties include guest check-in and check-out, reservations, invoicing and payment collection, providing information, directing calls, handling luggage and keys, and cash reconciliation. The service operates every day; the tender documents specify minimum staffing and shift schedules for reception and porter services. Existing staff may be subject to transfer to the incoming contractor. The maximum price for the one-year contract is €464,148.17 excluding VAT, or €561,619.29 including VAT. Bids are assessed on price (48 points) and quality (52 points). Quality points are available for five hours of additional reception support on Saturdays and on Sundays and public holidays between 9:00 and 21:00, and for offering annual 20-hour additional-hours allowances for reception and porter services. Bidders must provide the required qualification and compliance documents, ensure appropriately qualified staff are available, and submit their bids electronically.