Passenger and airport user information and assistance services at Barcelona-El Prat Airport

Summary

The tender is for passenger and user information and assistance services at Josep Tarradellas Barcelona-El Prat Airport, including Terminals T1 and T2 and, where required, other airport premises. The work includes staffing information desks and mobile service points, responding to enquiries received through different channels, helping passengers submit complaints, claims and suggestions, and providing service in the Authorities’ Lounge. The contract runs for two years from signature of the commencement record, with two possible one-year extensions. The tender budget is EUR 3,823,945 and the estimated contract value, including possible extensions and modifications, is EUR 7,531,300; both figures exclude VAT. The contract is not divided into lots, and the contractor will process personal data on Aena’s behalf while providing the service. The bidder must provide a sufficiently staffed, qualified and multilingual team, together with the necessary tools, equipment and uniforms.