Routine travel agency services for Gesplan

Summary

Gesplan is procuring routine travel agency services for its ordinary and recurring activities for two years or until the budget is exhausted. The services include providing schedules and fares and booking, issuing, changing and cancelling air, rail, bus and ferry tickets; finding and booking hotels; booking rental cars; and other customary travel agency services. Travel and logistics services for exceptional projects, events or activities requiring separate arrangements are outside the contract. The estimated contract value is EUR 400,000 excluding IGIC; the tender documents also state EUR 400,000 including IGIC as the budget ceiling. Offers exceeding EUR 400,000 are excluded. The service must normally be available on weekdays from 08:00 to 15:00, with an out-of-hours contact channel for emergencies. Tickets and hotel bookings must be sent to users electronically at no separate delivery charge. Tenderers must quote ticket-issue commissions capped at EUR 4 for inter-island flights, EUR 8 for domestic flights and EUR 28 for international flights, as well as discounts for hotels and car rental. The award is based on up to 100 points: up to 30 for qualitative criteria and up to 70 for economic criteria. Qualitative criteria include extending service hours until 19:00 Canary Islands local time, providing an emergency service 24 hours a day on all 365 days, waiving handling fees for permitted ticket changes and cancellations, and calculating the carbon footprint of travel. Economic criteria assess commissions and discounts on hotels and rental cars. Participation requires evidence of relevant capacity, the prescribed declarations and offer documents, and compliance with the contract terms.