CPD technical support, administration and maintenance of the EJIE DCIM platform tender

Summary

The tender concerns EJIE CPD technical support and administration and maintenance of the EJIE DCIM platform. The contract requires on-site technical support with at least one specialized technician dedicated to EJIE, plus a support team to handle workload variations; CPD maintenance, DCIM platform maintenance and management, and ITSM integration; adherence to service quality requirements; contingency planning; HDD destruction with certification; and detailed qualifications including .NET integration experience and DCIM EcoStruxure IT platform integration with ITSM. The bid must include a quality plan, measurable service levels, and evidence of past experience, references and team competencies. The contract also specifies annual hour allocations for additional work (600 hours per year, 1,200 hours over the initial contract period) and 100 hours for DCIM maintenance, plus training.