Transformation and Interpretation Services for the City of Vitoria-Gasteiz

Summary

The tender concerns the provision of translation and interpretation services for the City of Vitoria-Gasteiz to facilitate communication with residents in multiple languages. The contract includes both written translation and spoken interpretation, including on-site and tele-interpretation, with mandatory languages Arabic (classical, Hassania and Darija), English, Urdu, French, Ukrainian and Wolof, plus optional languages. The maximum budget is 60,000 euros including VAT; the contract runs from January 1, 2028 to December 31, 2028 with the possibility of two one-year extensions; payments are monthly. Proposals must include service management plans, an annual calendar, coordination with the Service for Coexistence and Diversity, and a plan for coverage and responsiveness to requests. The procurement includes detailed qualification criteria and a points-based evaluation framework.