Exchange Online administration training

Summary

The tender concerns a 25-hour online training service for Exchange Online administration aimed at enhancing Ibermutua's IT staff technical competencies. The training will be conducted in October for two groups, in the morning sessions, five hours per day, totaling 15 participants. The supplier must provide a live online platform, traceability of participant connections for internal records and FUNDAE eligibility, and create practice environments. The curriculum covers Exchange Online architecture, Microsoft 365 integration, mailbox management, groups and policy management, email flow, security and compliance, authentication mechanisms such as MFA, incident resolution, service monitoring and PowerShell automation. The training should improve service availability and reduce incident resolution times.