Maintenance and support service for the HP server fleet

Summary

The tender concerns a three-year hardware maintenance and support contract for EPRTVIB’s existing HP server fleet, starting on 1 January 2027. The estimated value is EUR 27,000 excluding VAT and EUR 32,670 including VAT; the contract is not divided into lots and no standard extension is planned. The service must provide full hardware support, spare parts, labour, on-site service where needed, 24/7 availability, and defined incident response and resolution times. Bidders must submit one electronic tender, the required declarations, a technical offer and a detailed list of the support contracts associated with the equipment. Evaluation considers price, reduced resolution times, a local critical-spares warehouse in Mallorca, and ISO 14001 and ISO 9001 certifications.