Maintenance and Support of the Cisco Videoconferencing Terminal and Components in Madrid for Two Years

Summary

The tender covers two years of maintenance and support for a 70-inch Cisco videoconferencing terminal and all its components in Madrid. The services include hardware replacement, restoration of connectivity, software updates and resolution of manufacturer level 2 and level 3 incidents. The response time is limited to 4 hours, and faults must be resolved or the equipment temporarily replaced by the next working day at the latest. Services are generally provided on working days from 8:00 to 20:00 in Madrid. Price is the only award criterion; the estimated value is EUR 9,619.84 excluding VAT, or EUR 11,640 including VAT. Participation requires an electronic responsible declaration and price offer, as well as compliance with registration, ISO 14001:2015, information security and data protection requirements.