Service assistants for Carlos III University of Madrid

Summary

The tender concerns the provision of service assistant services at the campuses and buildings of Carlos III University of Madrid, including providing information to users, access control without private-security functions, key and card management, opening and closing spaces, logistical support, event support and first-level incident assistance. The service is mainly provided on working days between 8:00 and 21:00, with adjusted shifts in summer and during reduced working hours; weekend services may also be requested when needed. The corrected workload is 35,640 hours per year and the estimated value is EUR 1,606,465.17 including VAT. Price is worth up to 60 points and the technical proposal up to 40 points. The bidder must provide staff with the required English, computer and emergency-training skills, as well as training, replacements, coordination, uniforms and reporting.