Cloud-based VoIP/UCC solution as a service (SaaS)

Summary

Landkreis Unstrut-Hainich is procuring the turnkey provision and operation of a centrally administered, highly available cloud-based VoIP and unified communications solution as a service (SaaS), replacing its existing AVAYA IP Office Server Edition R11.1. The solution will serve four sites and approximately 595 users and include telephony and unified communications features, softphone and mobile clients, public telephony via SIP, migration and porting of existing numbers, up to 10 physical IP phones, 10 analogue adapters with two a/b interfaces each, a central operator workstation and an AI-assisted operator function. The contract also covers project planning, a proof of concept, readiness and acceptance testing, migration and cutover, training, documentation, system service and support.