Extension of the SPS maintenance contract for the ALE OmniPCX Enterprise (OXE) telecommunications system for five years

Summary

The tender concerns a five-year extension of the SPS maintenance contract for the ALE OmniPCX Enterprise (OXE) telecommunications system. The contractor must provide mainly remote support, rapid fault diagnosis, telephone assistance, agreed remote software updates, on-site assistance where remote resolution is not possible, support with replacement hardware, and preventive measures such as security patching and advance warnings about expiring support or technology changes. On-site assistance is included at no additional charge. The offer should primarily contain a monthly lump-sum price covering the usual monthly services. The offer deadline is 15 September 2026 at 10:00. Rainbow licenses must not be included, and the bidder must submit its own offer letter.