Tender for the operation and technical maintenance of alarm transmission systems (AÜA)

Summary

The Duisburg city administration invites bids for the operation and technical maintenance of alarm transmission systems (AÜA). The contract covers the installation, operation, and migration to new technology, integration with ELS and clearing centers, and 24/7 support. The award uses a 50/50 split between price and quality. Requirements include at least three references (last five years) with at least 200 connected participants each, IP-based backup, professional liability insurance of at least EUR 10,000,000 per incident/year, compliance with relevant DIN EN and VdS standards, data protection (DSGVO), tariff-compliance and competition register checks, plus migration and project-management competencies. Procurement is through an open procedure with migration timing and price caps per variant.