Framework Agreement for Invoice Dispute Management Services

Summary

The State of Baden-Württemberg, represented by IT Baden-Württemberg (BITBW), is seeking consultancy and support services under a framework agreement for invoice dispute management. The work covers analysing the causes of invoice disputes and supporting the optimisation and digitisation of billing and Order-to-Cash processes, including related credit-note and debt-collection processes. The estimated volume is approximately 180 person-days per contract year, around 165 remotely and 15 on site; there is no guaranteed minimum volume, and the contract is not divided into lots.