Provision of a Case Management and Reporting Solution and Related Services

Summary

Fiosrú, the Office of the Police Ombudsman, is seeking a configurable case management and reporting solution based on an existing platform to replace its current systems. The solution will support complaint handling and investigations, provide accurate operational reports and identify trends in complaint types; related services are also included. The procurement is structured as one lot under a framework agreement with an estimated value of €12.5 million and a maximum framework term of 10 years.