Case management system for special transport services and parking permits for people with reduced mobility

Summary

The tender concerns a digital system for processing applications for special transport services for people with disabilities and parking permits for people with reduced mobility. The solution must support the complete workflow: applications submitted through an online service, caseworker processing and decision-making, and communication of decisions to applicants. The estimated value is SEK 11 million. The procurement is divided into two lots, and a bidder may be awarded no more than one lot. The contract is planned to run from 9 December 2026 to 8 December 2031 and may be extended up to ten times, by 12 months each time. Bids must be submitted electronically by 3 November 2026 and remain valid for 98 days. The precise exclusion grounds, qualification criteria and compliance requirements must be checked in the tender documents.