Software support and on-site consultations for IBM SPSS licences

Summary

The procurement covers one year of software support and on-site consultations for the National Statistical Institute’s IBM SPSS licences. The service includes delivery of new minor and major software versions, telephone consultations every working day from 8:30 to 18:00, and an unlimited number of IBM problem-resolution requests when issues need escalation. A help desk accessible by telephone, fax and email must handle technical problems. Support must be provided in Bulgarian by certified specialists, with a response time of no more than two hours after a request reaches the help desk. At the Institute’s request, the contractor must also provide up to 25 person-hours of on-site consultation and maintenance for installed licences. These requests have a response time of up to four hours and must be handled by certified, qualified Bulgarian-speaking specialists. Price is the only award criterion, and the total tender price must include all activities specified in the technical specification and their related costs. The estimated value is EUR 112,963.25. Tenders must be submitted electronically by 28 October 2026 and remain valid for three months. Before signing the contract, the successful bidder must provide a performance guarantee equal to 10% of the contract value excluding VAT; it may take the form of cash, a bank guarantee or insurance covering liability.