Santa-HIS maintenance (No. 10968)

Summary

This procurement concerns the provision of Santa-HIS version maintenance and support services for 36 months, including up to 600 hours of additional functionality development. The contract covers ongoing maintenance and support of the Santa-HIS system, including bug fixes, user support, configuration and data management, and consultancy. It establishes a service level agreement (SLA) with priorities P1 to P4 for incident handling; P1 incidents require 24/7 phone access, while P2–P4 incidents are addressed during business hours 8:00–17:00. Details, pricing and qualification requirements are described in the tender attachments (Attachments 1–5).