Maintenance services for the Open-E Jovian storage system and annual renewal of Open-E JovianDSS storage software support

Summary

The tender concerns maintenance services for the Open-E Jovian storage system hardware and the annual renewal of Open-E JovianDSS storage software support. It requires submission of two maintenance variants: Standard 8x5 and Premium 24x7, both including the annual renewal of software support. Service levels include response times: Severity 1 4 hours, Severity 2 8 hours, Severity 3 24 hours. The contract runs until 31 December 2026 with an option to extend to 30 April 2027. Location: Strada Italiana 22, sector 2, Bucharest, Romania. The award criterion is price only.