IT workplace services, unit administration and servicedesk

Summary

The tender concerns IT workplace services, unit administration and servicedesk for the National Bank. The supplier must deliver and support desktops, laptops and peripherals, and operate the servicedesk (1st and 2nd line). Tablets and smartphones are also included. The contract is planned for 60 months with two possible 12-month extensions. High security requirements are mandatory (ISO/IEC 27001:2022 or equivalent) and SWIFT CSP compliance. The supplier will act as a central contact point within a multi-vendor environment and may need to own certain assets. The tender requires ESPD submission and an orientation meeting; the contract is not divided into lots and the estimated total contract value is 230,337,560 DKK.