BPM solution, implementation assistance, support and maintenance

Summary

The tender concerns the supply of a business process management (BPM) solution, including implementation, integration, configuration, knowledge transfer, support and maintenance. It is a single-lot framework agreement with a planned duration of 8 years and one selected service provider. The contracting authority may terminate the contract early each year from the end of the fourth year, provided that at least 120 calendar days’ notice is given. The participation request or tender must be submitted electronically by 14 October 2026 at 12:00. The award criteria are price (50%) and quality (50%). Electronic invoicing and an electronic signature are required.