Open procedure for telephone assistance and support for the corporate call centre

Summary

The tender concerns a service supporting the company’s call centre and providing telephone assistance to users in 57 municipalities regarding the collection and handling of municipal waste. The service includes, among other things, handling information requests and incident reports, managing containers, and booking the collection of bulky waste from residents’ homes. The estimated value is EUR 288,000 and the tender submission deadline is 26 September 2026. The machine-readable notice did not include precise technical, qualification or compliance requirements; these must be checked in the tender documents.