Payment collection management for water, sewerage and municipal-waste services

Summary

The Municipality of Marinha Grande is procuring centralised payment-collection management services for water, sewerage and municipal-waste invoices and other billing documents for 36 months, from 1 November 2026 to 31 October 2029. The service must consolidate payments made by direct debit, SIBS, MB WAY and other collection agents such as Pagaqui or Payshop, and transfer the collected funds to the managing entity. It will cover approximately 23,500 customer contracts. The estimated volumes over the contract term are 310,000 SIBS transactions, 500,400 direct debits, 720 transactions through other agents and 18,000 MB WAY transactions; collections through MB WAY are estimated at about EUR 200,000. The contract ceiling is EUR 140,146.40, and price is the only award criterion. The provider must implement the service within 5 days of award, connect it to the municipality’s commercial management system, and ensure secure file exchange, reconciliation of collections, financial-flow reporting and transfer of funds within no more than 2 days. A single integrated payment-management platform is required. Technical requirements include, among other things, current PCI DSS Level 1 certification, compliance with PSD2, data encryption and specified payment-channel and reporting functions. Bids must be submitted in Portuguese through the ACIN electronic platform; they must cover the entire procurement, alternatives and advance payments are not permitted, and bids must remain valid for 66 days. The price must not exceed the contract ceiling. Tenderers must confirm that no exclusion grounds apply; the successful tenderer must subsequently provide the required tax, social-security, commercial-register, criminal-record and beneficial-ownership evidence. No tender guarantee is required.