Administrative support and visitor services for the Money Museum

Summary

Banco de Portugal is procuring administrative support and visitor services for the Money Museum for an initial 12 months, with up to two renewals and a maximum total term of 36 months. The work will take place at the museum in Lisbon. Administrative support covers the museum’s telephone and general email, visit bookings and arrangements, and the shop’s sales records, stock management and inventories. Visitor services include opening and closing the museum, welcoming visitors, distributing tickets and maps, providing guidance, and serving customers and making sales in the museum shop. The contractor must provide three workers: one administrative-support worker and two visitor-service workers, with both visitor-service workers present at the same time during service hours. Each worker must speak Portuguese and English. Administrative support is provided Tuesday to Saturday, 9:00–17:00, and visitor services Wednesday to Sunday, 10:00–18:00; each worker’s shift is eight hours. The tender must state a monthly price for administrative support and an hourly rate per visitor-service worker. The contract ceiling is EUR 300,000 excluding VAT; the monthly administrative-support price may not exceed EUR 2,600 and the visitor-service hourly rate may not exceed EUR 14 per worker. The monthly administrative-support price carries 70% of the evaluation weight and the visitor-service hourly rate 30%. Tenders had to be submitted in Portuguese through the VORTAL platform by 17:00 on 6 October 2026 and remain valid for 120 days. Variant tenders are not permitted.