Framework agreement for workplace equipment for NHL Stenden

Summary

NHL Stenden Hogeschool is procuring workplace computers and equipment together with related advisory, delivery, configuration, registration, warranty and support services. Up to three suppliers will be appointed under the framework agreement. Equipment must support Apple, Windows and Android environments, and bidders must offer at least three leading business equipment brands in addition to Apple. The planned framework term is 60 months, with the possibility of two one-year extensions. The supplier must deliver new equipment, prepare it to NHL Stenden’s use and management standards, and provide maintenance and support. Orders of up to 50 laptops or phones must be registered and prepared for deployment and delivered within 14 working days after written order confirmation; other workplace and peripheral equipment must be delivered within five working days. The required service-level agreement sets a maximum response time of four working hours and a maximum repair time of five working days. The stated award weighting is 100% for quality and 0% for price.