Guidance for Skaeve Huse residents

Summary

This procurement concerns two linked services for Skaeve Huse residents: (1) individual guidance and (2) guidance coordination. The supplier must provide qualified staff with experience in supporting clients with complex needs (including addiction, psychiatric issues and aggressive behavior) and ensure compliance with applicable welfare and privacy regulations (Wmo 2015 and AVG). The contract requires a quality management system (ISO 9001:2015 or EN 15224 or an equivalent) and documented service delivery with transparent reporting. The aim is to stabilise residents’ living conditions, minimise nuisance in the surrounding area, and ensure safe, sustainable housing through structured cooperation with the municipality and housing associations. The agreement includes detailed requirements on personnel, evidence, monitoring, data handling and collaboration, with evaluation based on EMVI (best price-quality) and specific quality criteria. Summary of key provisions: - Two products: Individual guidance and coordination of guidance for Skaeve Huse residents. - Required qualifications and experience, including work with complex client groups. - Compliance with Wmo 2015 and AVG; proper data handling and confidentiality. - Quality management requirements (ISO 9001:2015 or EN 15224 or equivalent). - Detailed governance, monitoring, and reporting obligations; collaboration with stakeholders. - EMVI-based evaluation with explicit quality criteria. - Clear requirements for substantiating experience with references, and for the use of appropriately qualified personnel. - Data-sharing and processing agreements form part of the contract. - The contract duration is defined with potential extensions; terms for budgeting and invoicing are specified. - Exclusion grounds and integrity controls apply; sanctions, tax, insolvency, and professional misconduct rules are in effect. - The tender includes annexes with the substantive program of requirements, award criteria and contract terms.