Microsoft 365 user assistance and support service

Summary

This tender concerns the Microsoft 365 user onboarding and support service for the Val-d'Oise Department in France. The supplier will provide user support and onboarding services for the Microsoft 365 environment, including user onboarding, training and creation of usage guides, assistance and technical support, and governance documentation. The environment comprises approximately 1,500 MF3 licenses (full web) and the remaining ME3 licenses; Exchange Online, Office 365 ProPlus, Teams, OneDrive, Intune, Azure AD, Forms, Stream, Planner, Sway, Power Automate, Booking and Defender. Client devices run Windows 11; co-management with MECM/Intune; user accounts synchronized via Azure AD Connect. In addition, there are two SMTP relays in the DMZ and two on-premises Exchange servers for administration; 3,100 shared mailboxes; 1,500 mobile devices (iOS and Android). The contract duration is 36 months. Evaluation criteria: technical 50%, environment 10%, and price 40%.