User support for the Medrano/Alpha Tango platform and related services

Summary

The tender concerns a single-supplier framework agreement for user support for the Alpha Tango platform and related Medrano services. The contractor must provide continuous support by email in French and English, handle user difficulties and technical incidents through resolution, report recurring issues, support acceptance testing of Medrano developments, and deliver an annual three-hour webinar for new users when requested. The initial term is 12 months, tacitly renewable three times, with a maximum duration of 48 months and a maximum total value of EUR 250,000 excluding VAT. The deadline for electronic submission is 19 October 2026 at 12:00 Paris time. Offers are assessed by technical criteria (50%), price (40%) and environmental performance (10%).