Concierge services contract

Summary

The tender concerns the provision of concierge services for approximately 600 employees of CPAM du Calvados, with a maximum of 650 users, primarily at its head office in Caen. The estimated contract value is EUR 112,000 and the duration is 48 months: an initial one-year term with up to three extensions. The services include administrative and postal assistance, parcel and courier services, vehicle services, food and flower deliveries, clothing care, arranging home services, and group orders. The service provider must organise weekly on-site opening hours, provide telephone and secure online services, manage orders and complaints, submit monthly statistics, and ensure replacement staff in the event of absence. The tender must include a service catalogue, a technical offer, and pricing forms. The technical offer will be assessed on service organisation and service area (10%), incident and complaint management (5%), communication (5%), environmental measures (5%), and social measures (5%). The tender submission deadline is 12 October 2026 at 12:00.