Reception and management of security alarms from Bizkaibus buses

Summary

The Provincial Council of Bizkaia is procuring continuous security alarm reception and incident management for Bizkaibus buses across 105 routes, using a reference fleet of 380 vehicles. The service includes real-time alarm handling, audio and video verification, coordination with police and emergency services, mobile response when specifically requested, secure evidence handling, incident reporting and daily checks of onboard safety systems. Coverage is required 24 hours a day, every day of the year.