Technical support and user assistance services for INVIED

Summary

The Autonomous Institute for Housing, Infrastructure and Defence Equipment (INVIED O.A.) is procuring user assistance and IT technical support for its information and telecommunications systems. The service covers multichannel first-line user support, maintenance of computers and peripherals, local network support, assistance with applications and related technical tasks. The contract runs for 24 months, with an option to extend for up to a further 24 months; it is not divided into lots. The estimated value is €220,000 excluding VAT, including the extension option.