Maintenance and technical support for the Veruela A3W archives management application

Summary

The Provincial Council of Zaragoza is procuring maintenance and technical support for the Veruela A3W municipal archives management application. The service covers user support, incident resolution, software updates, remote maintenance, consultancy and customised configuration, with an estimated 50 analyst-programmer hours per month. The contract runs for two years, with an option to extend for one year; the base budget is €60,000 excluding VAT (€72,600 including VAT), and the estimated value including the extension is €90,000 excluding VAT.