Telephone customer service and related services for Aguas de Cádiz, S.A.

Summary

Aguas de Cádiz is procuring a comprehensive customer contact service, including telephone support and related administrative assistance, for three years with up to two one-year extensions. The service covers customer enquiries and requests, complaints, supply and network incidents, and water-supply requests from vessels in the Port of Cádiz. Telephone availability is required 24 hours a day, 365 days a year; other non-face-to-face channels, such as email, web forms and messaging, are also within scope. The contract is not divided into lots and has an estimated value of €182,318.01 excluding VAT, including possible extensions.