SAP Application Development Services for the State Public Employment Service

Summary

The State Public Employment Service (SEPE) is procuring SAP-based development and evolution services for its applications supporting unemployment benefits and subsidies. The scope includes ongoing maintenance, incident and service-request handling, new and enhanced functionality, and on-demand development, projects, consultancy and knowledge-management work. It also covers integrating and progressively migrating functions and data from existing systems into the ALMA platform. The contract is not divided into lots; the estimated annual workload is 14,080 base-service hours and 16,144.04 on-demand hours, with approximately 25,400 incidents per year.