Definition, implementation and deployment of a centralised IT demand-management system for the health department, including licence supply

Summary

The Valencian health department is procuring a centralised IT demand-management system for its central and regional services, health departments, interdepartmental health groupings and dependent bodies. The contract covers the design, configuration, integration, rollout, training, support and ongoing development of a system based on Jira Service Management, together with annual licences for three years: 300 Jira Service Management Cloud Premium agents in year one, increasing to 500 in year two and renewed in year three; Atlassian Guard Standard for 1,400 users in year one and 1,600 users in years two and three; and plugins licensed for 1,000 users. The work also includes service and asset catalogues, a user-facing demand portal, reporting and analytics, and a handover at the end of the contract.