Subscription and support for Liferay DXP licences

Summary

The tender is for renewing Liferay DXP Gold licence subscriptions for the Government of Aragon's online services portal. It covers four on-premises Sizing 1 subscriptions: two for the production environment and two for the pre-production environment. The subscription lasts four months and includes software maintenance, support, warranty and updates. The software is scheduled to be upgraded to the latest version during the contract, by the end of 2026 at the latest. Each Sizing 1 subscription supports up to 8 virtual processor cores. The package includes access to the customer portal, two support contacts and two developer licences. Severity 1 incidents receive round-the-clock support; response times for severity levels 1, 2 and 3 are 4 business hours, 1 business day and 2 business days, respectively. The contract lasts four months with no extension option. The estimated value is EUR 20,660 excluding VAT, and the tender budget is EUR 24,998.60 including VAT; price is the sole award criterion. Bidders must account for supply through a Liferay partner and comply with accessibility, confidentiality, data protection and information security requirements.