Supply of Veeam Backup Software Licences to Gregorio Marañón University Hospital

Summary

Gregorio Marañón University General Hospital is procuring 350 Veeam VDP Foundation backup software licences, including Veeam Backup & Replication, to support the continuity and security of data in the hospital’s IT infrastructure. The licences must be genuine, supplied by a Veeam-authorised distributor and compatible with the hospital’s VMware environment. The contract budget is EUR 36,700 excluding VAT and EUR 44,407 including VAT. The licences will run for one year from installation; technical support and maintenance, software updates and assistance 24 hours a day, every day of the week, must be provided throughout their term. Price is the sole award criterion and is worth up to 100 points. The contractor must activate and make the licences operational, assist with initial configuration if needed, and manage incidents involving the manufacturer. Support response time must not exceed 15 minutes. Resolution deadlines depend on priority: four hours for critical incidents, eight hours for high-priority incidents, by the end of the second working day for medium-priority incidents, 72 hours for low-priority incidents and 120 hours for enquiries. Monthly availability must exceed 99.8%. Preventive and evolutionary maintenance is required every six months, and necessary adaptations, fixes and version updates must be provided at no extra charge. The administrative document sets delivery and installation at no more than five working days after contract formalisation, while the technical specification states no more than 15 working days; bidders should verify the applicable deadline in the official documents. Participation requires an electronic single-envelope submission containing the price offer and the responsible person’s declaration, confirmation of technical compliance, and registration in the public bidders’ register or a qualifying registration application submitted before the deadline. No minimum turnover, prior-experience or staffing threshold is specified.