Visitor services in exhibition venues and museums (4 lots)

Summary

The tender covers visitor reception and information, cultural and intercultural mediation, and visitor services in exhibition venues and museums in the Community of Madrid. The service is scheduled to run from 8 March 2027 to 7 March 2028, with one possible 12-month extension. It is divided into four lots: the Alcalá 31, Canal de Isabel II and Arte Joven exhibition venues; Lope de Vega House Museum; CA2M Art Museum; and Cervantes Birthplace Museum. Bidders may apply for any or all four lots, and may be awarded all four. The total estimated budget is EUR 1,293,368.83 including VAT. The budgets including VAT are EUR 226,422.27 for Lot 1, EUR 197,120.10 for Lot 2, EUR 549,395.62 for Lot 3 and EUR 320,430.84 for Lot 4. Offers are evaluated on price (49 points) and quality (51 points). Quality scoring includes, among other things, relevant staff experience, additional hours at no extra cost, English and other language skills, further training, and higher education in humanities for some staff. Bidders must account for the specified staffing levels, specialist training, electronic submission and the ban on subcontracting. The contractor must arrange recycling of materials agreed to be discarded and provide official waste-treatment records before submitting the final invoice. The tender documents include a list of staff to be taken over.