Preventive and corrective maintenance and hardware support for Dell servers and storage system at Bellvitge University Hospital

Summary

This procurement concerns the preventive and corrective maintenance and hardware support for Dell servers and storage system at Bellvitge University Hospital. The supplier must provide 24/7 technical support with a 4-hour on-site response, remote diagnostics and on-site service with parts replacement, including travel of a Dell technician or delivery of replacement parts. The bidder must hold Dell Titanium certification and offer a proactive support platform including hardware failure predictive detection, self-service case creation and parts dispatch, Dell security assessments and cybersecurity guidance, and a Service Account Manager. The hospital will provide necessary warranty documentation. The base contract value is €53,378.28 excluding VAT (€64,587.72 including VAT). The contract duration is 24 months.