Maintenance and support for the Moodle system

Summary

The tender concerns Moodle system maintenance and support for Visesa. The supplier must ensure platform technical maintenance, version updates, and security, as well as user and course management support, and assistance with content creation, structuring and publishing. The contract includes platform customization to align with Visesa’s training program, ongoing improvement, and training. It also covers startup and transition at contract end, ongoing service monitoring, regular review meetings, and adherence to service level requirements.