Implementation of a quality management system in the Technology Division

Summary

The tender concerns the implementation of a quality management system in the Technology Division of umivale Activa. The objective is to establish and implement a comprehensive quality framework covering software development, testing, IT systems and infrastructure management, and user support processes. The system aims to detect defects early, reduce service outages, improve service availability, and ensure continuous improvement and knowledge transfer. The contract requires a detailed implantation plan and governance, with three roles (Service Manager, Senior Consultant, Consultant) and defined workloads and rates. The project duration is 24 months with an estimated budget of 289,125 EUR excluding VAT (349,841.25 EUR including VAT).